Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we may not be able to offer you a full refund or exchange. This policy is in addition to, and does not affect, your statutory rights under UK consumer law.
Your Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, for any reason.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should, where possible, be returned in the original packaging.
To exercise your right to cancel, please contact us at admin@ctrlplus.store within 14 days of receiving your order. You then have a further 14 days to return the item.
Non-Returnable Items
Certain types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items (if unsealed after delivery)
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 14 days after notifying us of cancellation
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item and inform you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within a reasonable number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as processing times can vary.
If you have done all of this and still have not received your refund, please contact us at admin@ctrlplus.store.
Sale Items
Sale items may be refunded in line with this policy and your statutory rights. However, refunds for change of mind may be refused outside of the 14-day cancellation period.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please email admin@ctrlplus.store and send your item to: [your return address].
Faulty or Damaged Goods
If your item is faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement in accordance with the Consumer Rights Act 2015.
If a fault is reported within 30 days of delivery, you are entitled to a full refund. After 30 days, we may offer a repair or replacement where appropriate.
Return Shipping
You will be responsible for paying for your own shipping costs when returning an item due to a change of mind. Shipping costs are non-refundable.
If your item is faulty, damaged, or incorrect, we will cover the cost of return shipping.
Depending on your location, the time it may take for your exchanged product to reach you may vary. For higher value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Need Help?
Contact us at admin@ctrlplus.store for any questions related to refunds and returns.