Frequently Asked Questions
CTRL+ is a brand for developers, selling gear and accessories designed to improve your workflow, setup, and day‑to‑day productivity.
We focus on developer‑centric items: desk accessories, apparel, and tools that blend functionality, quality, and clean design.
Yes, we ship internationally. Delivery times and costs vary by location and are shown at checkout.
UK orders typically arrive in 2–5 working days. International orders can take 5–14 working days depending on the destination.
Yes. Once your order is dispatched, you’ll receive a tracking link via email.
Contact us within 7 days at admin@ctrlplus.store with photos and your order number. We’ll arrange a replacement or refund.
You have 30 days to request a return. Items must be unused and in original condition. Faulty items are covered separately under UK consumer law.
Yes. For online orders, you have a legal right to cancel within 14 days of delivery. The item must be unused and in its original condition.
For change‑of‑mind returns, you cover return shipping. If an item is faulty, damaged, or incorrect, we cover the cost.
Once we receive and inspect your return, refunds are usually processed within 5–10 working days. Your bank may take additional time to post the credit.
We only replace items that are defective or damaged. For change‑of‑mind, you’ll need to return and reorder.
Sale items follow the same policy as regular items, but change‑of‑mind refunds may be refused outside the 14‑day cancellation period. Your statutory rights still apply.
Yes, but we may deduct from your refund if the item’s value is reduced due to handling beyond reasonable inspection.
Yes. Gift cards are non‑returnable and non‑refundable unless faulty or issued in error.
Absolutely. You can mark an order as a gift at checkout. Refunds for gifts are issued as gift credit to the recipient.
Email us at admin@ctrlplus.store. We aim to respond within 1–2 working days.
Yes. For bulk or team orders, email us with your requirements and we’ll provide pricing and options.
Most of our products are ambidextrous or non‑handed. If you’re unsure, contact us and we’ll confirm for your specific item.
We aim to use minimal, recyclable packaging wherever possible and are continuously improving our environmental impact.
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